Resultmaker .:. Innovative People .:. Decisive Technology > Solutions

The more complex the process and the more participants, activities and decisions it involves, the more you need Resultmaker's patented matrix method and Resultmaker Process Platform™ software to ensure an overview and a satisfactory result, both for your process designers and the end users.

Human Resources

Any Human Resources Department has to keep up with routine tasks of registration, follow-up, etc. But wouldn't you rather minimize this work, so you can concentrate on more demanding activities like strategic planning and HR development?

To achieve significant time savings, you need a system that can carry out routine, rule-based work processes automatically and that ensures correct, fast and consistent case handling.

Resultmaker Human Resources means:

Digital self-service for managers and employees, with differentiated user rights.
Intelligent case handling that can make routine decisions or deliver a recommendation for human action.
Built-in flexibility that lets you change roles, processes, rules and prerequisites and can accommodate to changed conditions in a case without having to start all over.
Integration to third-party HR systems for exchanging data, generating reports and measurements, etc.
Automation and standardization of routine tasks like recruitment, hiring processes or reminders about planned employee activities.

Operations and Accounting

Today, many accounting and operations tasks are still being performed manually. Employees waste time on routine tasks, when they could be generating added value for the organization.

There are two main reasons why organizations continue to rely on manual work processes: Either they have such a large number of individual systems that it has not been possible to interface them to the accounting system, or they have not yet been able to stringently describe the processes that relate the accounting system to the various project planning systems.

Resultmaker Operations and Accounting means:

Consistent relationships between your accounting systems and the work processes they generate.
Descriptions and optimization of external work processes.
Secure and consistent integration among the existing systems.
Flexible tools that let you continue to optimize the described processes.
An easy method for standardizing your procedures in XML format, which can be understood by all your systems.

Customer Service

Clients today expect to be treated pleasantly and efficiently by every employee they meet. They have little patience for delays and complications. At the same time, many organizations are becoming more specialized and their business processes are becoming more complex. Procedures that involve several departments may become fragmented, and the exchange of information often depends on manual processes, paper documents and informal communication channels.

These conditions make customer service a challenging discipline. Information about a customer that accumulates in one department may not be accessible to other departments that need it. With data spread over several systems, it's difficult or impossible to document, analyze and improve the processes related to customer service and to ensure that customer inquiries are handled in a timely and consistent manner.

Resultmaker Customer Service means:

Every case is fully documented. The handling of each case can therefore be based on the accumulated facts and experience.
Applications and inquiries are sure to reach the relevant employee and can be handled consistently each time.
Client data are centralized and standardized, and systems are fully integrated with each other.
Exchange of information between departments goes smoothly.
Internal processes are strengthened and are supported by IT procedures to ensure that they are followed.

Compliance and Risk Management

Forward-looking organizations seek to release their employees from time-consuming routine tasks, so they can concentrate on the things people are best at: creativity, independence and problem solving. Routine tasks can be systematized, standardized and, in many cases, executed by computers.

To achieve this vision requires a detailed description of the tasks involved, as well as tools and methods for creating precise and reusable standardizations.

Resultmaker Compliance and Risk Management means:

A process machine - Resultmaker Process Platform™ - that unites humans and computers as equal partners in a single work process.
A standardization tool - XML Factory - that is fully integrated with the process tool and therefore can handle the transition and maintenance of the data in a single procedure.
A method so simple that employees can be involved in implementing the change process.
Prototyping tools that let you try out your ideas in reality before committing.
A combination of flexibility and standards: Service-Oriented Architecture and XML.